The Value of Systems

Published by Susan Lubega, QAM&C “The Systems Builder” www.qamconsultants.com Systems have eluded most local businesses in the developing world. Entrepreneurs though desirous to have their businesses run even in their absence are still afraid to give out their authority mistakenly thinking that it takes a piece of the action from them. In the end it […]

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Ten Reasons Why At Times The Quality Management System Does Not Work

By Mrs. Susan Lubega, ISO 9000 Lead Auditor Programmes Coordinator Quality Assurance and Management Consultants   ISO 9001 is a standard which provides guidance on the issues to be addressed in developing a quality management system within an organization. From their inception in 1987, the ISO 9000 series have become popular both internationally and locally […]

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Taking Responsibility for Customer Service

Customer Service’ has been one of the buzz words of the 90’s. Statistics have been used to justify why business should put it first in all their dealings. Strategies have been built around it; however, it still eludes corporates and small medium enterprises alike. In Uganda, investments in training have oft yielded disappointing results as […]

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Why you need to be ISO certified?

Seeing that there are businesses and organizations that are thriving without going through the rigorous process that leads to becoming ISO certified, you may wonder, why then, do you need to invest in getting your organization certified? Whilst becoming certified earns you a certificate, the far-reaching benefits lay ahead of the certificate of conformance you […]

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Imagine a world without Standards

Take a moment out of your routine to think about this…what would it be like if you lived in a world without certainty of getting the same quality product or service whenever and wherever you purchased something? Assuming you dine out regularly but have favourite dishes you order for irrespective of the restaurant you go […]

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Why organizations fail to reap ALL the benefits of Management Systems.

Organizations and businesses invest heavily in implementing management systems however, not all get to enjoy the benefits of operating a standard management system. There are various reasons for this; Many organizations rush through implementation of management systems because a certificate of conformance has been demanded of them either by a regulatory authority or a big-time […]

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How to Conduct a Customer Survey

Published by Susan Lubega, QAM&C “The Systems Builder” www.qamconsultants.com All profit driven organizations seek to meet customer needs and expectations in order to stay in business. However, half the time focus is lost….. Since it is the actual needs and expectations that you seek to know and understand before you can provide them it would […]

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Reflections on How Organisational Culture is Modeled

Published by Susan Lubega, QAM&C “The Systems Builder” www.qamconsultants.com A new appointment usually starts with a conversation with your boss that goes along the lines of : Boss: “Mr. X, I feel that your talents are wasted here. There is an opportunity coming up in this African country where I think your skills would be […]

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