As Ugandan businesses continue to demand for business from government and major purchasers, and entry into foreign markets, one question is asked of them; can they deliver the required QUALITY? This comes on the back of failure for many Ugandan businesses to deliver quality products in the past. As the debate raves on, a campaign has emerged to re-echo the call for purchasers to Buy Ugandan, Build Uganda.
For that to happen, Ugandan businesses have been tasked to do one thing, improve the quality of their products and services.
Efforts to improve quality have seen many businesses make various changes, often nothing more than cosmetic; however the genuine solution lies in implementing a Quality Management System. One such system is ISO 9001.
ISO 9001, a standard published by the International Standardization Organization, defines the minimum requirements that must be fulfilled for an organization to consistently deliver quality products or services.
It sets out a well-documented plan, do, check, and act procedure to be followed that galvanises the processes of a business or organization to continuously improve and deliver quality. It requires organizations, irrespective of size and nature of business or purpose, to set plans, implement them, evaluate the work done and take corrective action where changes need to be made.
Through continuously improving quality standards, businesses enjoy far-reaching benefits; they are able to access opportunities that were previously unavailable because they were not ISO 9001 certified (there was no indicator their products or services were of good quality), businesses register an improvement in efficiency because their processes are now systematic, businesses are able to monitor their resource usage and check wastage since there is a defined process of operation, and most importantly, businesses get to enjoy improved customer satisfaction for their products and services.
Businesses and organizations vary in nature but they are all set up to achieve a specific goal. Without a Quality Management System, this goal is barely achievable. Transform the performance of your organization or business; contact us to help you implement an ISO 9001 Quality Management System that will continuously improve your organization to perform exceptionally.