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Laboratory Quality Management System

ISO 17025

This standard is specific to organizations that provide laboratory testing, sampling, and calibration services. Our focus with this standard is to help the organization’s laboratory gain formal recognition from regulators and clients as a competent laboratory that can perform specific testing, sampling, or calibration activities and generate valid results by supporting the organization in specifying the general requirements for competence, impartiality, and consistent operation of the laboratory based on good laboratory practices provided by the standard.

Design, Development, and Implementation of ISO 17025…

ISO 17025:2017 is divided into five main sections that contain the requirements for good laboratory testing, sampling, and calibration practices.

Section 4: General Requirement

Covers two main requirements for impartiality and confidentiality. This helps the organization to maintain trust and Confidence in their laboratory work.

Section 5: Structural Requirements

This section guides the organization in defining the basic organizational components of a laboratory, its range of activities, and its commitment to an effective management system.

Section 6: Resource Requirements.

This section enables the organization to determine the personnel, facilities, equipment, systems, and support services it should have in order to perform its laboratory activities.

Section 7: Process Requirements

This section requires the organization to specify procedures for sample handling, sampling, sample measurement, testing, reporting of results, dealing with complaints, nonconforming work, control of data and information management, uncertainty control, control of data and information management.

Section 8: Management Systems Requirements.

This section covers eight activities, including QMS documentation such as policies and objectives, control of documentation and records, addressing risks and opportunities,
improvement, corrective action, internal audit and management review.

Benefits of ISO 17025 Accreditation

ISO 17025 Accreditation will lead the organization to:

Improve technical competency. The standard establishes the technical competency of lab staff to provide correct and valid results.
Increase lab efficiency. ISO 17025 accreditation enables laboratories to enhance
operational efficiency and productivity. It evaluates staff procedures, methods, and lab equipment, ensuring you can produce accurate results in your lab.
Improve accuracy: The standard validates test and calibration methods and ensures accurate results.
International recognition: The standard is recognized all over the world. Therefore, accreditation certificate validates the performance of the laboratory.

ISO 9001

Awareness Training

This helps participating organizations to gain better knowledge of what a Quality Management System is how the requirements of ISO is implemented . The training is suitable for the needs of new Quality Managers and organizations implementing ISO 9001 for the first time


QAM System builder Training Program

By the end of the training
participants will be able:

  • To contextualize the standard to the operations of their company;
  • Plan the QMS;
  • Develop the necessary documentation (policies, procedures and work instructions);
  • Implement their QMS.

Quality Management And Quality Assurance

ISO 9001

This is our bestselling standard that specifies requirements for a Quality Management System. QAM Consultants has positioned itself to continually improve organizations by designing, developing and implementing Quality Management Systems.

ISO 9001 design, development and implementation of a quality management system

One Company we helped get international certification reduced its material waste from 30% to 3% in 18 months flat. Another company
increased its revenue from 700m Shillings to 4 billion in 12 months.
With ISO 9001:2015, you will be able to…

  • Align your strategy with the system to get you there;
  • Proactively plan and implement mitigation strategies for both existent and emerging risks;
  • Set standards of performance that set you apart from the rest of the competition;
  • Anticipate and respond to shifts in customer preferences;
  • Review performance against established criteria on a regular basis which keeps the organization on the right track.
  • Increase and optimize resource use
  • Have a body of reference documentation for reference on work methods.
  • Experience fewer late night troubleshooting calls because employees have more information to troubleshoot on their own and therefore feel empowered.
  • Increase customer satisfaction since goals and objectives take the customers’ needs into account. With this system customer’s needs are better understood through feedback
  • Enjoy a bigger market share and bigger profit margin
  • International recognition through certification

Production Process Analysis And Improvement

Increase your bottom line by improving your process lines

  • Leverage the successes of existent products
  • Develop additional product features that add more value and benefits
    to the customer.

Conducting Customer Surveys

How to give additional value to your customers
We will help you…

  • Discover what your customers want by conducting a customer survey
  • You will be able to decide which buttons to push to fulfill the current
    and future needs of the customer to enhance their satisfaction and
    build loyalty All this translates into more business for you.

Establishing Quality Assurance Regimes

Let quality speak for you and your cash register will keep ringing

  • Build quality into your product.
  • Establish a quality assurance / quality control regime to ensure that as the product moves through the production process, the quality
    specifications are met at each stage.

As a result, your customers will become your marketing cadres spreading the word about your superior products. Are you smiling yet?

Integrating Quality Management System With Other Existing Systems

Maximize what you have now to achieve what you want later

  • Increase efficiency and optimize the use of resources by integrating all operational systems including quality, environment, human resource, health and safety management systems. Integrated systems are user friendly, resource efficient, easy to implement and maintain.
  • Proof – A pharmaceutical company was frustrated by the fact that they were making only 4 deliveries in 2 hours. After studying their processes and systems, we made some changes. The effect? Dramatic. In the same amount of time, they now make 50 deliveries – a whooping 1,250% improvement!

Occupational Health And Safety Management System

ISO 45001

This standard offers solutions to organisations that seek to improve the safety and health of their employees as well as minimize accidents and loses arising from safety and health issues at the workplace. By implementing this standard, QAM Consultants will help you protect and enhance your most important assets who are YOUR PEOPLE. This will translate into excellence.

Implementing Occupational Health And Safety Systems Compliant With ISO 45001

Raise the health and safety standards in the organization by implementing a health and safety management system.

How you will benefit…

  • Reduce accidents and other occupational hazards resulting in decreased medical costs and other related costs.

Designing Company Based Health And Safety Programs

Minimize pollution caused by liquid waste

How you will benefit…

  • Raise awareness and get everyone involved in observing health and safety practices.
  • Make compliance to occupational health and safety practices a breeze. This is what happens when we design your health and safety programs.



ISO 14001

Compliance with environmental laws is a key requirement for organizations. To ensure your organisation consistently delivers services or products but remains compliant environmentally, you need an environment management system designed specifically for you.

QAM Consultants will help your organization reduce your environmental impact as well as grow your business.

Green Efficiency

Plough back the economic benefits by complying with
environmental regulations

Benefits of the Green Efficiency program

  • The environmental interventions taken reduce operational costs
  • Optimize production
  • Comply with environmental regulations and save yourself from legal and battles
  • Conform to the ISO 14001: 2016 requirements for environmental management systems and maintain harmony within the communities in which the organization is resident.

Environmental Audit

Regularly check the implementation for conformance to environmental objectives and plans.

This is how you benefit…

  • You will receive feedback on impact of actions taken (no more second guessing)
  • Refine environmental plans and the implementation process.

Environment Impact Assessments

Comply with the mandatory requirements for environmental protection. Assess the risks to the environment and mitigate them using an environment impact assessment.

This is how you benefit…

  • Avoid legal fees that may be incurred in the event of pollution or violation of environmental regulations
  • You will develop good environmental plans and monitoring indicators.

Management Of Air Emissions

Control air pollution by focusing on improving the
production process

How You Benefit…

  • Minimize indoor and outdoor pollution.
  • Improve pollutant emission and dispersion to surroundings and compliance to environmental regulations.

Management Of Effluent Discharge

Minimize pollution caused by liquid waste

How You Benefit…

  • Reduce environmental risk
  • Recover and re-use useful materials
  • Reduce operational costs

Solid Waste Management

Design a solid management system that works

How You Benefit…

  • Creatively use domestic, industrial and clinical waste to generate energy
  • Recover and re-use raw materials – even as organic fertilizers
  • Reduce energy and raw material costs

Managing The Use Of Chemicals

Minimize the risks associated with the use of chemicals

How You Benefit…

  • Increased awareness of risks of chemical use
  • Management of chemical pollution
  • Establishment of controls required in chemical use

Designing Company Based

Environmental Programs

We will develop a program for you that has all or some of the components of the environmental programs discussed above with the benefits that are derived thereof. If you want something that is highly customized, then, this is the program for you.

The company was awarded the Century International Quality ERA (CQE) Award in the Gold Category for being among the distinguished local companies that demonstrate excellence within their sector. It was awarded by the B.I.D Business Initiative Directions which is an International Organization dedicated to the promotion of quality culture and to the continuous improvement of Companies and Organizations from around the world. This was in Geneva, Switzerland.

In 2015 the company was nominated by the European Society of Quality for excellence in the sector. The European Society for Quality Research recognizes and highlights outstanding business results, best practices, quality awareness and achievements by companies in
regional and global markets.

Strategy Formulation

And Implementation

Engage experts who are conversant with the workings of the private sector to find the information you need to support your decision making.

Say good bye to strategy reports that simply gather dust because we will be with you all the way from conception to execution.

  • You will have a winning strategy and a powerful implementation plan
    in place. Stakeholders will be clear on the where the organization
    is headed and the exact blue print on how to get there.
  • We ensure your strategy is implemented. Not just that, we will track
    the progress. What’s not tracked cannot be achieved.

Food Safety

Management System

ISO 22000

This is a Food Safety Management System that is outcome focused, providing requirements for any organization in the food industry with the objective to help improve overall performance in food safety.
QAM Consultants offer solutions by setting up systems that enable organizations and companies that are directly or indirectly involved in the food industry/sector to consistently provide safe foods, products and services that meet customer and applicable statutory and regulatory requirements.

Benefits of Implementing ISO 22000

  • Global acceptability. Because this standard is published by the International Organization of Standardization, it is internationally recognized leading to wider recognition both locally and internationally. Risk based management
  • system approach. By involving both the food safety team and senior management of the organization, these standards not only control risk but provide the for a for continually assessing and improving food safety performance.
  • Integrated management systems. It facilitates the integration of
    management systems. Organizations will be able to develop management systems that will allow common approach across all standards

Hazard Analysis Of Critical Control Points (HACCP)

Ensure hygiene and safety in the manufacturing of food products and reduce risks caused by food contamination by implementing

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We provide open and tailor made in-house courses in  Performance Management, Change Management, Supervisory Skills Development, Time Management, Customer Care, Coaching, Counseling and Environment Management & health and safety.

Human Resources Programmes

  1. Cooperative Corporate Governance For Cooperative Societies governance training ensures that there are restrictions on profit disposal and rules to sustain a cooperative society.

    Our firm has streamlined operations of various co-operative societies in Uganda to ensure that every member enjoys equal rights and benefits in respect of the business of that society.

  2. Mentoring and Coaching
  3. Performance Improvement
  4. Effective Selling Techniques
  5. Power Marketing
  6. Management and Supervisory Skills
  7. 21st Century Leadership Skills to mention but a few.


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Full Project Management

Quality Assurance and Management Consultants has been at the fore front of providing full end to end Project Management service, from initial idea brainstorming to complete Project including all Tendering, Cost Control and Management of various services required.

We have experienced project managers and on line project tools to ensure your projects are delivered on time and to specification.
Our project managers are experienced, industry-specific consultants available to provide support at individual stages or for the life of the project.

We provide operational & knowledge, project management, support,
assurance and other roles, providing some of the following benefits:

  • Assessing the business case for the project;
  • Selecting and assigning the best suited talent for the project;
  • Setting up management reporting;
  • Managing various stages of the project;
  • Measuring Progress and Continued Viability;
  • Providing project support with administration and paperwork.
  • Verifying and validating the project with an assurance program

Training Management

We will save you from the hassle of searching for the right facilitators and arranging for the actual training because we…

  • Carry out a training needs assessment of an organization
  • Organize training to meet the training needs
  • Identify the facilitators
  • Make all the necessary arrangements
  • Manage the actual training
  • Assess the effectiveness of the training in addressing the problems
    identified before the training and make recommendations

Governance & Risk Programs

Our Governance & Risk programs are designed to provide you with the
knowledge necessary to effectively design and enhance integrated activities across your company. As well enable you with the tools and techniques to understand your company obligations, to mitigate risk and to have a proper structure in place on how to manage it when an issue arises.

Our program develops the tremendous value to your company and an essential part to building ethical culture, establishing acceptable standards of behavior and mitigating risk. The risk isn’t something that should be avoided. Rather, it’s an opportunity for organizational innovation, developing new competitive advantages, addressing exposures that can threaten an organization and something that can be integrated into strategic planning.

Our Governance and Risk program enables members to develop core operational skills, focusing on best practice and will provide executives at all levels with the skills in risk management, creating compliance culture, and strengthen relationships with key stakeholders.

Human Resource (HR) Organization And Development

Human Resources System Development:

Finally your staff attrition will disappear and productivity will soar.

  • We enable you develop HR policies and the procedures for implementation.
  • We show you a surefire and consistent way of dealing with
    the human resources at all levels.

Talent Management

Reap the rewards of a lean and efficient labor force.

  • Tiger Woods is the best in the world of Golf mainly because he has a natural talent for it. If he was to turn into a computer programmer, we doubt he could be exceptional. We help you get that distinction right.
  • We match the talents of your personnel to the right jobs. And you will be able to bring out the best in all employees. Everybody does what they are good at. Overall performance is improved and productivity increases.

Re-Organization And Restructuring

Chop waste. Synchronize functions. Fine tune structures.
Reap the rewards.

  • Re-organize functions within the organization to enhance efficiency
  • Develop an organizational structure which is clear to everybody
  • Optimum staffing levels will be defined
  • Authority and reporting lines are refined for clarity of purpose and engagement

Competence Based Recruitment

Recruit the best candidates to realize the best results.

  • Use personal competences (i.e.: hard and soft skills required for the job) in selecting the most suitable candidates. This eases the recruitment process.
  • We’ll develop a bullet proof competence profile for each vacant position which will enable you to recognize the candidates with the exceptional qualities and attributes needed to execute the job to your satisfaction

Management Of Performance Appraisals

We do the heavy lifting for you in appraisals.

Focus on getting great performance.

  • You don’t have the internal expertise to undertake performance appraisals? We’ll do it for you.
  • As a result, you will have unbiased appraisals, savings as a direct result of not having to retain the labor with the skills necessary (associated costs include: salaries, NSSF, medical benefits, etc.);
  • Get breakthrough insights on how performance can be boosted.

Executive Coaching

All great stars have coaches. Let’s do the coaching.

Keep the star performers.

  • Equip executives with the skills required to do their work more efficiently.
  • Improve the management style
  • Plan and supervise masterfully the implementation of the
    organisation’s strategy.

Motivational Speaking

Get your team motivated to realise the results you desire

  • Enlighten your staff to accelerate and sustain performance improvement.
  • Access the latest breakthrough research on topics like Self Motivation, confidence and self esteem, Planning for Retirement, Managing Effectively, Unlocking Your Creative Juices and Excellence.

Idea Management

Unleash creativity in your organization. Increase job
satisfaction and morale.

  • Extract great ideas from people at all levels within the organization
  • Communicate winning ideas to the decision making authorities
  • Develop and implement the best ideas to take your organization
    to the next level

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The CEOs Guide Social Responsibility

The Systems Builder Executive Programs

Are you a top business leader, Board member or Executive who sets the tone for your organization? This time more than ever calls for you to have access to the right information and tools to enable you to be agile. Is it time for the organization to pivot in another direction? How do you know? Which direction should you take?

We have great news for you.

Quality Assurance and Management Consultants is launching their Executive Programs.

  • Designed for Executives;
  • Delivered by Subject Matter Experts;
  • Customized to the industry and
  • Intended to speak to the issues that Executives grapple with.

Signing up for any of our Executive Programmes will put this information and expertise at your disposal preparing you for those critical decisions that you will be called on to make.


Business Continuity Management 1 using ISO 22301

Are you an organization that needs to continue to deliver products and services at an acceptable predefined capacity during a disruption like the Covid 19 pandemic? Do you seek to enhance your resilience through the effective application
of the Business Continuity Managements System? Our Business Continuity Management training program offers solutions to manage risks to handle the threat of business activities or processes being interrupted by eternal or internal factors. Our Business continuity management program aligned with ISO 22301 international Standard is based on analysis and takes into consideration the organization as an entirety


Governance and Strategic Planning in the Health Sector

The health sector has in the recent past been at the center of all countries especially during the COVID 19 pandemic. Leaders in the sector have been challenged personally as well as at an institutional level to deal with the challenges some of which are unknown to them. There is so much uncertainly and yet key stakeholders expect answers. This calls for the leaders to appreciate the current environment with all its uncertainties and put plans and strategies in place that will stand the test of time. There is a critical need to re-study the governance
methodologies while appreciating the unpredictable future in the world; leveraging resources; setting and implementing strategies that will derive the desired outcomes for stakeholders


Improving Risk Management Using ISO 31000

In the current business environment where traditional business models are being disrupted, there is increasing pressure to to run operations in the most economical, efficient, effective
manner while responsibly managing current and emergent business risks.

This course will help participants to understand Broad Dimensions of Risk and Sustainable


Strategic Stake holder Engagement

The public is increasingly aware of what kind of services it has a right to expect from service providers. Armed with this knowledge and the social media platforms, they are fast to demand the desired level of service and report their grievances; in the process exposing the failures of organizations. Organizations which have not paid attention to the needs of their stakeholders
have paid the ultimate price of having their organisations labelled which has had a negative impact on their brand.


Strategic Leadership in the Public Sector

Increasingly leaders in the public sector are being called upon to be more agile and responsive to the changing contexts of their institutions. This calls for the leader to appreciate the strengths and weaknesses of their individual leadership style; typical reactions in different settings; the impact on teams and the institution. Refining individual leadership styles can then lead to appreciating the leadership landscape; leveraging resources; setting and implementing strategies that derives desired outcomes for their institutions.


Our Accountability:

We shall ensure:

  • Venues for holding training sessions will have rooms spacious enough to allow social distancing.
  • Temperature testing, nose masks and gloves shall be provided
    to participants.
  • Participants will be seated at least 1 meter from each other.
  • Provision of desk microphones if possible to avoid having to
    move the same microphone around.

Please Note:

In the event that the training needs to be delivered on line, participants should have either laptops or i-pads and sufficient data for the training. Approximately between 50 – 100 gb.

For more information, Contact:

Fiona. N. Bishanga

Email: [email protected]

Telephone:   0772423793

Food Safety Standard Certification

(FSSC) Upgrade


QAM System builder Training Program

By the end of the training
participants will be able:

  • Understand the changes made to the FSSC standards;
  • Develop plans for upgrading their systems;
  • Upgrade their documentation and lead the implementation process

Internal Auditing of Quality Management Systems (ISO 9001)

This course is intended to qualify ISO 9001 auditors to conduct effective audits of an organization’s Quality Management System


QAM System builder Training Program

By the end of the training
participants will be able:

  • Plan for an QMS audit;
  • Conduct the audit;
  • Report the findings
    and follow up on closing
    the nonconformities

Medical devices — Quality management systems

ISO 13485

This standard is specific to organizations in the medical device and services industry. It sets out the requirements for a quality management system specific to any organization/company involved in the design, production, installation, servicing, and manufacture of medical devices.

The standard is meant to guarantee that medical products and services constantly live up to consumer expectations and pertinent legal and regulatory requirements. It covers the risks of injury related to medical equipment on the health of patients, the operator, and other persons, as well as potential damage to property, equipment, and the environment.

Design, Development, and Implementation of ISO 13485

ISO 13485 was created to ensure that medical devices, no matter where they are from, demonstrate the same reliability and quality.

This is how you benefit…

  • Improves the credibility of your company.
  • Increases the competitive advantage.
  • Increases customer satisfaction.
  • Boost your business as a medical solution manufacturer.

ISO 14001

Awareness Training

In this course you will have an overview of the scope of
Environmental Management System and the step-by-step process to successfully set up an Environmental Management System.


QAM System builder Training Program

By the end of the training
participants will be able:

  • To contextualize the standard to the operations of their company;
  • Plan the QMS;
  • Develop the necessary documentation (policies, procedures and work instructions);
  • Implement their QMS.

Internal Auditing

of Environmental Management Systems (ISO 14001)

This course helps participants to understand the ISO 14001 Environmental Management requirements and learn how to audit your organization based on these requirements


QAM System builder Training Program

By the end of the training
participants will be able:

  • Plan an environmental audit;
  • Conduct the audit;
  • Report the audit findings
    and follow up on closing
    the nonconformities.

ISO 45001

Awareness Training

This course will familiarize participants with the Principles of Occupation Health and Safety. This course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses and more.


QAM System builder Training Program

By the end of the training
participants will be able:

  • Understand the health and safety risks inherent in their operations;
  • Apply necessary
    control measures;
  • Use ISO 45001 to build
    and a health and safety
    culture within the

Risk and Ethical Business Practices

Through this training, Companies/Entrepreneurs will come to understand the changes happening in their sector, the risks and opportunities presented to them and how the opportunities can be exploited ethically.


QAM System builder Training Program

By the end of the training
participants will be able:

  • Understand both current and emerging risks in their environment;
  • Identify the sources of risk;
  • Develop risk
    mitigation plans;
  • Monitor the implementation of the plans;
  • Update the plans as risk evolves

Governance in SMEs

This course main objective is to impart practical skills and knowledge to members that will enable them deal with Corporate Governance.


QAM System builder Training Program

By the end of the training
participants will be able:

  • Constitute Boards;
  • Establish good governance
    practices at Board Level;
  • Focus the Board on their roles and responsibilities (foresight, insight and oversight)
  • Evaluate the Chair & the Effectiveness of the Board Apply necessary control

Hazard Analysis of Critical Control Points (HACCP) Implementation

HACCP is an internationally recognized system for reducing the risks of safety hazards in food. Any company involved in the manufacturing, processing or handling of food products can use HACCP to improve food safety.


QAM System builder Training Program

By the end of the training
participants will be able:

  • Develop HACCP plans;
  • Develop the procedures;
  • Implement them;
  • Build an on- going habit of checking
    the HACCP system

Food Safety Standard Certification (FSSC) Upgrade

FSSC 22000 adds specific technical requirements and specifications to ensure consistency, integrity and to provide governance and management of the standard.


QAM System builder Training Program

By the end of the training
participants will be able:

  • Understand the changes made to the FSSC standards;
  • Develop plans for upgrading their systems;
  • Upgrade their documentation and
  • Lead the implementation process.

Internal Auditing of Health and Safety Management Systems (ISO 45001)

This course teaches a general understanding of the concepts and auditing skills of the ISO 45001 Standard as well as the principles and practices of effective internal audits.


QAM System builder Training Program

By the end of the training
participants will be able:

  • Plan for an H&S audit;
  • Conduct the audit;
  • Report the findings and follow up on closing the nonconformities.

ISO 22000

Awareness Training


QAM System builder Training Program

By the end of the training
participants will be able:

  • Contextualize the standard to their operations;
  • Conduct a hazard analysis and be able to apply HACCP to their operations;
  • Develop procedures;
  • Implement the procedures in order to manage the food safety hazards.

Risk Management

ISO 31000

The purpose of this methodical approach to risk management is to assist organisations of all sizes transition from a reactive to a more proactive approach to risk management by offering a structured, internationally recognised best practice to guide the organisation in identifying,
comprehending, and managing not only the present risks but also the future risks. Risk management based on ISO 31000-2018 enables the organisation to identify weaknesses within a system that may present opportunities for risks to occur.

Implementing risk management standards based on ISO 31000 2018 enables the organization to

  • Plan the establishment of the risk management framework and process.
  • Design the organisations unique risk management framework and process.
  • Define the scope, context, and criteria you intend to use in risk management.
  • Conduct systematic risk assessments regularly.
  • Show leadership by committing to risk management.
  • Make the organisations people responsible for managing risk.
  • Implement the organization’s risk management framework and process.
  • Evaluate the performance of the organization’s risk management framework and process.
  • Discuss risks and get feedback from the stakeholders.
  • Treat the problems that affect the achievement of organization objectives.
  • Record and report on risk management activities.

This is how you benefit…

  • The standard helps organizations understand what types of risks exist within their business model.
  • It gives organizations a framework for managing risks in all departments, including finance, production, and human resources (HR).
  • The organization can make informed decisions about the business based on the understanding of existing risks.
  • It explicitly addresses uncertainty.
  • Organizations can successfully respond to change in a timely fashion.

Information Security

Management System

ISO 27001

ISO 27001 is designed to defend organizations that handle significant amounts of data/information against cyber and information security threats. It lays out all the necessary know-how organizations need to protect their most valuable information, data, and assets. This standard takes a systematic approach to secure the confidentiality, integrity, and availability of information assets by setting out the specification for an effective information security management system.

Design, and Implementation of Information Securing Management System……….

The implementation of the standard is based on three pillars of information security, that is, people, processes, and technology. The organization avoids security threats by identifying security gaps and vulnerabilities, establishing data protection mechanisms, improving cyber resilience, and avoidance of costly security breaches along the three-pillar ecosystem.

This is how you benefit…

  • Improves security awareness within the organization which results in collective action among all the stakeholders.
  • Reduces the risk of cyber-attacks and information security breaches.
  • Reduces potential loopholes in security practices.
  • Security downtime-Efficiency is key when running an organization, and a proactive data security policy will help prevent downtime in moments of crisis.